Local clinics launch technology upgrade to improve operations

Tuesday, Nov. 1, Unity Family Healthcare’s clinics, Family Medical Center in Little Falls and Albany Medical Center in Albany, upgraded their clinic systems to better streamline patient scheduling, registration and billing. Little Falls Orthopedics will join in this upgrade project Dec. 1.

The system, which is the Allscripts Enterprise Physician Practice Management System, or PPMS, will also help staff members be more efficient in assisting patients with registration and insurance.

“These are exciting changes for us,” said Sharon Mathiowetz, business office manager at Family Medical Center. “With this upgrade, we will be better prepared for future technology updates.”

UFH’s other clinics and hospitals will also add electronic health records within the next few years.

“At their next visit, we would like to ask patients to allow some extra time at the registration desk — we recommend 15 minutes,” Mathiowetz said. “Our staff will be re-entering insurance information and scanning insurance cards, so patients need to be sure to bring that information along.”

Some of the benefits of this new system are protecting patients’ identities by having insurance cards in the system and providing patients with automated appointment reminder calls.

“We are fortunate to be able to offer this new technology to the families we serve,” said Mathiowetz. “We’d like to thank our patients in advance for their understanding as staff members learn this new system.”

Unity Family Healthcare serves the communities of Little Falls, Albany and surrounding Minnesota communities. It is comprised of the St. Gabriel’s Hospital, Family Medical Center, Little Falls Orthopedics, Alverna Apartments, St. Camillus Place, all located in Little Falls; as well as Community Medical Center in Pierz, Randall Lakes Area Clinic in Randall and Albany Area Hospital and Medical Center in Albany.

Unity Family Healthcare is owned by Catholic Health Initiatives, a Denver-based health care organization and the third-largest Catholic health care system in the country.

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